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Terms of purchase
About creativeablomster.se
The company is based in Flyinge. The company's postal address is Gullregnsvägen 2, 24747 Flyinge.
If you wish to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to [email protected].
Delivery
Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected].
Uncollected packages will not be refunded. (DHL, Postnord)
Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
Prices on the web can vary from the prices in our physical stores.
Online promotions do not apply to our physical stores unless otherwise stated.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message should be sent to us [email protected]. In your message, your name, your address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
You must have picked up the package from the agent and send it back in order to exercise the right of withdrawal. Uncollected packages will not be refunded.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailor-made especially for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Goods that can deteriorate quickly, such as food, cut flowers.
Single issues of newspapers or magazines.
For more on the statutory right of withdrawal, see here.
Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
The buyer bears the shipping cost.
Cut flowers are a fresh product and must be complained about as soon as possible after receipt, so that we can fix this. (average guarantee 5 days, if advice is followed)
Cut flowers must be displayed in the store to be able to use the complaint. If it is not possible to show, it is not possible to complain.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you state your name, your address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
Personal information
By shopping at floristensval.se, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
floristensval.se is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Paypal checkout, Swish.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL, Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use Mailchimp to send out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
floristensval.se is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
13. Warranty
5-day life guarantee on cut flowers (for this to apply, you must follow our care instructions) bad flowers are replaced during the guarantee period.
To use the guarantee, the bouquet, the cut flowers, must be handed in to the store where they were purchased to change cut flowers as soon as possible. Take pictures for you and our sake.
14. Flower buds
In order to be able to send flowers to several addresses, additional shipping is required.
The first shipping address is paid at checkout.
the other delivery address is purchased separately from delivery 2 and up.
If the shipping surcharge is missed, we will contact you and you can choose between shredding, deducting flower value, or additional purchase of shipping.
Free shipping does not apply to flower delivery